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  #1 (permalink)  
Old 15th August 2009, 04:39 AM
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Join Date: Aug 2009
Posts: 1
Default Bad Accor Advantage Plus

I want to share my bad experience with Accor Advantage Plus.
Hopefully others will not be a victim like me.

It was started in a travel exhibition in Bangkok in 2008, where Accor group display their range of hotel.
I was interested with the offer of a membership of Accor group, they said that they'll give a compliment voucher to stay one night in any participating hotel in Accor groups Asia.
Thinking that Accor was a reputable hotel group, I bought the membership for THB 5,500 (I don't remember the exact amount but it is around that number)

A few months passed, I almost forgot the voucher and the membership, but I found the voucher when I was reorganizing my working room.
I tried to book the hotel in Sofitel Centara Huahin, but got the answer that the hotel is fully booked until next 2 months. I was wondering, if a hotel could get such a good business, perhaps it was time for me to start investing in hotel business.
However, when I checked the hotel via an online hotel booking, it was apparent that the hotel still had plenty of vacant rooms (even I tried to pretend booking for a large group of visitors, surely I didn't finalize the booking because it will disrupt the hotel booking system)
I called the customer service for the card, and finally got explanation that the complimentary certificate was running based on certain allocation only, for the expensive hotel like Centara, (perhaps) they got only 1 room for every two weeks.
Well, it is not a hotel voucher (yes, they didn't write it as hotel voucher) but a gift, which you have to beg to get it.
Nevertheless, I canceled my vacation plan and sent a strong complain email.
Guess what? It took 1 week for them to answer? Can you imagine? They answered it after I sent the email for the third times.

After a few months, I forgot the case.
Today, I find that the voucher will be expired by the end of this month (August 2009), so I try to book Novotel Clarke Quay Singapore.
Do I get it? As you can guess, NO.
The officer even suggests I plan my trip 2 months in advance. I ask him if he does the same, and he admits that he doesn't.
The hotel is fully booked and the only available time is not during weekend, hence surely I cannot use it.
I tell the officer that my voucher is almost expired and ask for exception; He suggest I extend my membership so that I can extend the voucher life time.
From this case, I understand that there is no room for negotiation, no tolerance for an urgent case.
Finally, the officer tells me to call the hotel directly to get the exception.
I try to call the hotel directly and get explanation that they do nothing with Advantage Plus except give allocation to some rooms to the company, if the rooms have run out, the hotel can do nothing.

Now, I hope that the reader of this testimonial will know that it is better to avoid the membership of Accor Advantage Plus unless you want to have similar experience like mine.

My membership number in that Accor Advantage Plus is 308409 000 627738 2

p.s.
Actually I don't want to waste my time writing this case, but I think that I have the obligation to avoid other people to fall victim of that bad service.
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  #2 (permalink)  
Old 29th September 2009, 06:45 AM
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Thumbs up

Thank you, you have just saved me $300
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Old 12th October 2009, 02:48 AM
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Join Date: Oct 2009
Posts: 1
Default chialia

Well......and here I thought I'd be the only one being ripped off!!! I also have 2 free nights (1 from last year) and 1 from this year and have been trying to book my free nights for the last 6 months!!! Guess what??? If I book as a paying customer, then no problem!!!! But lo and behold!!!!! No vacancy for any week-end for the last 6 months!!! Like you, they have now lost me and my whole family....that is 6 memberships........I'd rather pay and negotiate my own price than being told "Sorry......no vacancy!!!!!!!!
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Old 22nd October 2009, 12:19 PM
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Angry Road runner

Another unhappy customer here also. I have tried to book nights in both Bali and Thailand on my free night but guess what same story, all nights booked but funnily enough all the cheaper hotels are available. Another unhappy customer who won't be joining accor advantage plus again. You can get better deals via the internet and save yourself $280 aussie dollars a year.
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Old 26th October 2009, 01:51 AM
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Angry Not happy Jan

So I am not alone - I was also told that I should try and book 2 months in advance. I have tried on several occassions with the same result "no vacancy". I will save my money in the futue and not be caught by this scheme again. Very disappointing Accor.
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Old 28th October 2009, 08:37 AM
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Join Date: Oct 2009
Posts: 1
Default Accor

Have put up with the this membership for two years trying to find some value from it. And I have tried. The free rooms are for all their low occupancy low rent hotels that I would one would only stay at if it was convient to be near an airport or you weren't fussy about the location.

The alleged discounts are all smoke an mirrors when if you call to get a walk in rate as random customer it is a price that is a third or half price of the % discounted room that accor offers to the membership.. If anyone is thinking of the Accor membership cards as a benefit all I have to say is Accor is Acrap.
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Old 28th October 2009, 11:32 AM
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Default Not impressed

only been i member for two months it just stuff up after stuff up if i had seen this forum i would not have joined accor advantage plus already...
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Old 19th November 2009, 09:25 AM
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Default jon welch

I booked accor pullman hotel in shanghai on a deal in august 2009 with the 6 night free when arriving was told trhat this was my free night and if i didnt sign could not stay, so I signed I complained re this when I arrived home sent details of booking complete with receipt and details of payment, no joy to date 5 months later. what a rip off
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Old 1st December 2009, 01:42 PM
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Default False Promises by Accor Advantage Plus Vietnam Team

1st case: I signed up for the Accor Advantage Plus card and have recommended 4 friends who have signed up as a result. These recommendations were done on the basis that my membership would be renewed for free for 1 year once 5 friends have signed up within 2 weeks of the recommendation (this restriction is already a big catch). On requesting the 1 additional free year membership with a 5th recommendation, this was denied. It was said that this was never promised, though I did confirm this after the 2nd recommendation. It is extremely unprofessional for Accor Advantage Plus Vietnam to make promises to get new customers at all costs, without committing to these promises.

2nd case: a friend of my was offered to extend the membership in return getting the free night voucher from the first year extended, such that there are 2 nights available during the second year. On her request to book a hotel using these 2 vouchers, the Accor Advantage Plus Vietnam office called back saying that the free night can be extended. The phone call was made by another sales representative for no loss of face of the sales rep who made the promise. As a result of not being able to book the 2 nights, she decided not to extend her membership for a 2nd year, as the promise made in order to extend was not kept.

The sales practices of the Accor Advantage Plus Vietnam team is extremely unprofessional, and dont be surprised that this will be in the legal courts soon. you better watch out what promises you make while making the sales calls. we are following.
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Old 9th December 2009, 12:23 AM
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Thumbs down Another dissatified customer

I too have been fleeced of my money by the Accor group. Every time I tried to redeem my complimentary nights accommodation in Singapore (Novotel Clarke Quay) or Australia... the hotels are ALL booked out!

Yet, they still phone me and hassle me to rejoin and to complete an online survey. I will NEVER give the Accor group any of my money by staying in one of their hotels!
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