these people only have problems as they think that you can book accommodation only a few days before they leave australia but you are best to book 2-3 weeks... once you have used your card you will love it.. dont forget to use your dinning benifets.

I work for Accor advantage plus and it seems that every one that has problems is a few years ago, it has changed so much and is a fantastic lollety card. You dont get vouchers any more you get a blue card and on youe card you have youe free night up loaded and all your dinning benifits. Why is it that as soon as every one gets there card they want there free night last saturday night??? As you should recall that that your sales person should have told you that you do have to book that night inadvance as it is subject to allacation and then remined you on you when they phoned you see that your card had arrived. I have signed up so many members and when i call them in a few months they thank me for getting them to join... So what is the problem you are having as i would love to help you get value out of your card... also was you told about the supplermenrty card for your partner or friend??? if you buy one you get double the discounts.
Also was you told that if you nominate as many people as posiable and they sign up 5 of them you get your membership free next year which is worth $289 and 5 wine vouchers valued at $30 each so next time when you dine out you can use your wine vouchers at any of uor partispating resturants, so that is a total of $439 for you for free... So how about that guys... If you wish to now more info just email me back on here and we i get it done for you...

Its great to hear that some people love there accor advantage plus card and get some great use out of it. for your free night you should be able to get one night and if you have any problems you can ring member sevices and they will help you.

Hi I have been members of various hotel cards since the '80's and the Accor Hotel Advantage Plus membership card is by far the best, I have always left a bit of time to book my free night and in most cases had no problems booking that far out, infact I just used my one for this years membership in NZ 1 month ago no problems. I took the family over for a 5 day break it was great and the card was fantastic we saved loads plus we went and used some of the Advantage Plus Xtras activites while we where there and saved loads, BTW thanks to the sail NZ team in Auckland we had a great time sailing with you and prob wouldn't have know about it if we didn't see you in Xtras brochure, now my kids want to get a sail boat...!!!

So for all you people here I personally think its great and really you can't go past it for hotel discounts and dining discounts and a FREE night all for under $300 at so many hotels around Australia, NZ and Asia.

I am a happy member and don't mind saying it.

Hi

I have been a member since 2007 and it has gotten worse not better. Not renewing!!!

I am also glad to hear that other people have been unable to book... I have tried all year to book my complimentary night with no luck. I asked for an extension and said only if I rejoined again !! Two free nights I can't book no way....

The new website is terrible and often shows complimetary nights on calender and when you select it is not available where you go to book. I rang reservations and was told his was an upgrade problem.... Not my problem...

I also don't like talking to the overseas call centre to people who speak little english....

You also can't use complimentary night at all properties , especially those that are apartment style. I have a family what is the use of a small hotel room to me. They don't tell you this when you join or renew.

I can get better deals off websites and have seen Accor properties on sites like Wotif for just one dollar dearer . Th big tip is go Stella Resorts and book a Mantra or Peppers property - website works well, or you speak to a person in Austalia to make reservation.

The complimentary night is not worth it , you can get it cheaper , when you want it elsewhere.

No way I am joining again and no I will not be taking their annoying renewal calls where they promise the world.

Cheers

I too have suffered the Accor disadvantage plus membership. I lost my first free night as they had given me the membership number of another unfortunate member. By he time this error was rectified I lost my "free" night. I have had similar experiences trying to book nights the web site says they are available but they suddenly vanish when you try book them. I am making sure I never stay in any Accor hotels in future. I advise anyone reading this to use any of the other more reputable hotel chains such as Hilton, Radisson and Sheraton etc. Please advise everyone you know to take their business elsewhere.

Agree with the other posters here regarding the difficulty of getting your 'free' night. I have been a member for about 8 of the past 10 years. Drifted out and returned for business reasons. I was able to get the complimetary night in the early years, although never at a Sofitel, no matter how hard I tried and flexible I was prepared to be. I don't believe they actually make them available at Sofitel. Maybe 1 room every two months for legal compliance. In recent years, it has become impossible to get a night when you need it, even when there are availabilities at the hotel. Dining discount is worthwhile but should give you a discount on wine with your meal as well, particularly considering their price mark up percentage. The 50% discount on the room rates is generally no better than the internet rates available. On balance, I won't be renewing this card as not enough value for money.

We just received our Accor Advantage Plus membership yesterday and today I jumped on line and booked a complimentery night in Shenzen. I had a choice of 2 hotels. It was simple and saved us money.

I don't think that most of you understand that this is a Marketing Information device, just like airline frequent flyer schemes.

All the hotels I've ever worked in operate on a minimum of 300% mark up on food and beverage (and sometimes more) so not only are they still making money when you eat there, it is seen as a bonus (as an earlier poster mentioned) as you may not otherwise have eaten there. On top of that, an extra 2 covers in the restaurant means that fixed costs go down per meal, and these is less wastage and spoilage in the kitchen

What Accor gets in return is detailed information about the travel habits and spending habits of the most valuable market segment to them. At one time, the average spend per head of the loyalty club member was nearly twice that of the leisure traveller

Accor run it as a stand alone company (and when it is generating that kind of data and market intelligence, it really only has to break even) and just like any other hotel booking agency such as wotif, expedia etc they receive an allocation of rooms from individual hotels in the group. The number they receive will depend on the individual managers of the hotel.

My boss is still a member of Advantage Plus and uses it on a regular basis, but understand the full picture before you hand over money. You are agreeing to pay them some money and give them your travel, spending and contact data, and they are foregoing some of the profit they would otherwise have made (which they recoup by way of your membership fee). Simple contract really.

I am a member of Accor Vacation Club so when they rang I thought "OK".
They offered discounts to places where I was going plus the free night etc. When I got to the discount venue, the packages available to anybody was better than the ones I was quoted! I am yet to try the hotel booking and so I will do so in fear!!
Thanks
Peter