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Old 22nd October 2010, 10:08 AM
Travelforum Virgin
Join Date: Oct 2010
Posts: 1
Default Agoda Problems

Couple months ago my father booked a hotel room in Singapore through Agoda. (We live in Makassar Indonesia. The purpose of the trip was to attend a business meeting). Agoda said it had been confirmed, but upon arrival my father wasn't allowed to stay in the hotel.
Apparently the room my father booked wasn't real, there were no such room they said, so my father left to find another hotel.

He got late into the meeting, they had to postponed the meeting to later that night and then the next day in the morning. I think it was a humiliating event, and he is really upset. Also there were other costs like taxi fares he had to pay to find another hotel (its a foreign city and he had little knowledge of where the hotels are nor their prices).

We had asked for compensations for both tangible and intangible damages. But agoda only paid back the booking fee. This is not fair I think, wouldn't anyone agree?

Last edited by steveadmin; 2nd January 2013 at 10:23 PM.
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