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  #11 (permalink)  
Old 18th July 2012, 08:46 AM
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Question Agoda bookings to Maldives

Hi Everyone,

Has anyone booked any villas through Agoda to the Maldives?
If they have, did you have any problems with bookings?
Also wanted to know if there are any hidden charges that you don't see until you have booked.

Thank you.
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  #12 (permalink)  
Old 18th July 2012, 09:58 AM
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Hi,
Whilst I haven't specifically booked in the Maldives, I frequently use Agoda to book accommodation worldwide. Agoda themselves would not hit you with hidden fees after booking; it is however possible that you may have to pay local taxes at your hotel, although unlikely.

One thing you have to watch with Agoda - and even though I use them a lot, I find it annoying - is that the price you see on first search is not the price you pay at the end, as the search price does not include taxes/fees. I think this is very poor behaviour, as other websites like hotels.com show you the exact price you will pay from first search.
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  #13 (permalink)  
Old 22nd September 2012, 09:32 PM
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Unhappy Concerns with Agoda

I have had significant problems correcting a problem with dates caused by the agoda website. I phoned their office in Thailand and was told that they would respond in 24 hours (whilst my booking was pending). I did not hear from them and have communicated in email on two further occasions and still have not heard (at which stage the booking was no longer pending). I have referred the matter to another authority for resolution. Hopefully, they will have more success communicating with them.
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  #14 (permalink)  
Old 17th October 2012, 08:49 AM
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Default I am having a lot of trouble with Agoda!!!

Quote:
Originally Posted by steveadmin View Post
Hmmm... thanks for the heads up, but I've used Agoda dozens of times and never had a problem... I will keep using them so long as they are the cheapest.
[b]I booked accomodation though Agoda and when we arrived at the Hotel three weeks ago there was no booking and Agoda had taken the money out of our account###
I have emailed them four times ...but no reply..so now we have to try and get our money back through our Bank.
Not happy ...would never book through them again !!!!!
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  #15 (permalink)  
Old 26th November 2012, 03:19 AM
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I have used Agoa on several occasions when travelling to Bali with no problems,but I always check the hotel websites if possible to determine their accomodation rates to that offered by Agoda and have sometimes come across wildly differing prices on the hotel site and Agoda one example was last November when Agoda were advertising the 101Hotel on jl Legian at something like AU$ 550 per night where the 101 site was quoting around AU$ 65 per night for the same room so it does pay to double check .
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  #16 (permalink)  
Old 31st December 2012, 11:02 AM
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Default Check Agoda Carefully

Hi,

Had a problem with the Thailand office of Agoda during my last trip with hidden charges. Extras were added after I clicked the pay button. OK they were displayed but nowhere near prominently and way after all other charges were shown. Very careful scrutiny of all pages is recommended.

Could not find a phone number for then to complain so spoke to the owner of my guest house and they rang on my behalf. Agoda would not speak with them but the GH owner gave me the number. Almost immediately the taxes I had paid were refunded, however some extras were not deleted - but it paid to complain.
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  #17 (permalink)  
Old 31st December 2012, 11:10 AM
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Default So You Had No Problems?

Quote:
Originally Posted by steveadmin View Post
Hmmm... thanks for the heads up, but I've used Agoda dozens of times and never had a problem... I will keep using them so long as they are the cheapest.
It is fine to say you never had any and that you will keep using them. People here print their experiences and comments like this makes one wonder if it is worth doing that. I have used them and not had problems but once I did and it took ages to sort out what was their fault in the first place. You keep using them, I will keep complaining when I feel it is necessary.
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  #18 (permalink)  
Old 31st December 2012, 11:16 AM
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Quote:
Originally Posted by Brax View Post
It is fine to say you never had any and that you will keep using them. People here print their experiences and comments like this makes one wonder if it is worth doing that. I have used them and not had problems but once I did and it took ages to sort out what was their fault in the first place. You keep using them, I will keep complaining when I feel it is necessary.
Of course it's worth listing your experiences here. For the record, I now use hotels.com instead because they are competely transparent about their pricing. The price I see on the site is the price I pay, unlike Agoda which adds on taxes at the end, which I find misleading.
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  #19 (permalink)  
Old 7th January 2013, 01:39 AM
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As an independent hotel operator, I can tell you that you ned to add at least 20-21% on top of the agoda price to end up with the actual price. Hotels won't usually give you the breakdown of the invoice since they're actually dealing directly with agoda instead of with you as the hotel guest. The invoice that the hotel has (for Agoda not for you) will be totally different to whatever price you pay on Agoda, so that's the main reason.

Whereas Booking.com is better since you deal directly with the hotel and Booking.com acts as a third party. You can get your full invoice. Also, the price on booking.com is really what the price you pay (so it's not deceptively cheap as in what you find in Agoda website).

Additionally, the hotels themselves can set cancellation and booking policies on Agoda. Also, if the hotels can't provide you with a room even though you have a voucher from Agoda that means that hotel is playing truant and by not making a reservation for you on the local reservation system.

Anyway, both booking.com and agoda are owned by Priceline, so we're all making Priceline richer :).
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  #20 (permalink)  
Old 3rd May 2013, 06:29 PM
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Default Agoda charged my Credit Card without booking the hotel and never payed the money back

I also tried to book a hotel through Agoda, in India two months ago. I got a reservation number, but never a confirming e-mail or a hotel voucher. My e-mails to the customer service were not answered. I also did not get through with calls to their personal customer assistants (which is a phone number in the UK). When I looked up my booking under "Manage your booking", it stated that there was no booking. But: Agoda charged my credit card with the price for the hotel and never payed it back, despite many mails from me. I was only informed that there were errors on their website, which would be corrected. And Agoda's commercial offers accurately reach my e-mail inbox since.
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