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Old 17th October 2009, 11:59 PM
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Default Forget about Thailand: Its MOTS Doesn't Care for Tourists

My experience in Thailand is no good. The Ministry of Tourism and Sports (MOTS) there won't respond to my complaint. So when you have problems in Thailand, don't expect any help from its (corrupt/incompetent?) government. Visit Thailand at your own risk.

In April, 2008, I filed an online complaint against a Pattaya travel agent for ripping me off to MOTS via the website touristassistancecenter.go.th (this site is no longer functional). A Ministry staff acknowledged my complaint by email.

However, despite repeated online inquiry about the progress of the complaint, I received no response from the Ministry.

When I was in Bangkok earlier this year in May, I went to MOTS National Stadium office to inquire about the progress of my complaint (which I filed online in April 2008). Amazingly, they found no record of the complaint and asked me to file a written complaint while I was in that office. I did accordingly and a staff said I would hear from the Ministry in 2-3 weeks.

Not having heard anything, I sent a letter to the National Stadium office in August and another one in September, 2009 inquiring about the progress of the complaint, but again I heard nothing. About a month ago, I sent a letter about the matter to Mr.Weerasak Kowsurat (Minister of Tourism and Sports) at the Ratchadamneon Rd. address, but heard nothing.

I think it is conclusive that MOTS is not going to do anything about my complaint. I wonder why (corruption/incompetence?).
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Old 30th October 2009, 01:50 PM
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Join Date: Mar 2008
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Yes, in general these government organizations view foreigners and their complaints as nuisances. They far prefer it if just come, spend your money, don't get into any sort of trouble (i.e. make work for them) and go back where you came from telling all your friends to come to wonderful friendly Thailand. I wouldn't even bother wasting my time making an official complaint. I've had several crimes committed against me and haven't bothered informing the police. Why? What will they do? If they caught the thief the cops would probably make me apologize for not having more money in my wallet, and then get me to pay 500Bt to the thief for his lost time. It's a joke. The country's like Toon Town in the movie "Who Framed Roger Rabbit". The trick is to know this, to know that nothing is like it is back home, and just get as much as you can for yourself.
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