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  #1 (permalink)  
Old 22nd May 2007, 11:16 AM
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Thumbs down Avoid Asia Rooms - Warning

Asia Rooms have a a very bad recorded history of not refunding money to customers of theirs who had cancelled properly and were entitled to a refund under Asia Rooms, terms and conditions, but did not get it. Now it seems Asia Rooms are so desperate for business, probably because they get so little repeat business, that they have now hired a spammer company in India (Compare Infobase Ltd) to go around planting "Use Asia Rooms" messages on forums. Like the quality of Asia Rooms [sic] however, Compare Infobase chose to spam Asia Rooms Singapore Offers on our Thailand Travel Forum, so they do not do a very good job. Avoid Compare Infobase India and Asia Rooms Thailand we say.

You want to know just how bad Asia Rooms are, read this: D'Ma Pavilion Hotel Phuket Thailand Blacklist
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Old 27th June 2007, 05:46 AM
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Wow those guys are really peeved.

Thanks for the update. I have heard alot of bad things about asiarooms over the years.
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Old 19th November 2007, 11:38 AM
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Iíve stayed in DíMa hotel once in Bangkok Ė btw a good value for money and also located well, so I donít doubt about their blacklist, they will have good reasons to publish this.

Iíve never booked via asiarooms, but this year I used to print their internet rates for negotiating walk in rates in some hotels in Bali any usually it worked just fine.
I knew already where we indented to stay, so I walk just into the door asked for a room (mostly 4 days or so) had a look in the rooms and then asked for the price, by presenting the internet rates from asiarooms most of the hotels accepted the price.

The situation was a bit different in Candidasa Beach cottages, the staff at the reception was clueless, when I asked for the manager he got almost furious and claimed, that he wouldnít have any contract with asiarooms at all, after some discussions he gave me a better price (thought not the promoted price by asiarooms), gee the guy was really angry, not very common for Bali and he demanded I had to pay in advance (which was of course no problem).
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Old 2nd December 2007, 07:20 AM
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Default asiarooms

after reading your warnings my heart sank as i had just paid $5000au to this company So there began the panic and grief that our holiday was going to cost us a lot extra imagine my surprise when i rang the Horizon Karon Beach Resort and Spa to have them confirm all of my booking details as paid for
Is there a system in place to check misleading information on your forum
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Old 2nd December 2007, 07:47 AM
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Unhappy I do not understand

your questions or statement.

Are you saying the hotel was not able to confirm your booking? If they have / can not, I would email both them and Asia rooms in the same email about this so everyone is in the frame.

The warnings here about Asia Rooms relate to;
a) Not refunding money customers when they are due refunds.
b) Offering rooms at some hotels they are clearly not authorized to do.
c) Spamming forums such as ours to get customers.

It is my belief that if Asia Rooms has taken your money for a hotel which refuses the booking that Asia Rooms will offer you an alternative, not simply take your money. The problem then would come if you did not want to stay at another hotel (which I can understand) in that a) you would need to book again and b) you probably will not get your money back from Asia Rooms based on the experiences of others.

If you have reason to complain about fraud, I suggest you contact their CEO Philippe Capdeville at must@must-international.com and include your email to their hosting company abuse@verio-hosting.com citing Internet Fraud.

Ultimately Asia Rooms claim to be a Singaporean company, although this may be false. Their claimed address / details are;

Asiarooms Pte. Ltd.
7500A Beach Road,
#14-314/315 The Plaza
Singapore
199591

Philippe Capdeville's claimed address is;

391/80 Moo 10,
Tappraya Soi 11,
Tappraya Road
Chonburi
20150

Asia Rooms says it is part of TUI Travel, PLC of England. However, when you visit TUI Travel's web site they claim;

"Unfortunately, Corporate Communications is unable to respond to customer complaints about any of the companies in the Group. These need to be taken up with the Customer Services team of the Company concerned directly."

So it seems they operate very questionably to say the least. Interestingly, although TUI say they are an English company (TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL, England) their web site is registered to someone in Germany! Andree Eckhard, Karl-Wiechert-Allee 4, Hannover, D-30625, Germany. But it might not be a bad idea to also include their whois contact email address in any emails to Asia Rooms domain@tui.de.

Good luck, someone in the travel industry once suggested to me Philippe Capdeville is involved with the Thai gangs / mafia! I think the fact Asia Rooms does not show a travel agent license number or any industry association memberships on its web site speaks volumes.

If you want to let others know about unhappy experiences about anything / anyone, you can always publish a blog on our site and others.
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Old 20th June 2008, 09:52 AM
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I just read the thread on asiarooms but I am a bit surprised cause I have booked with them a few times for the past few years and have no problems so far..

Thank god!!
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Old 20th June 2008, 01:14 PM
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The problem with them comes if you cancel / change your itinary, several people did not get refunds, etc. despite writing to their MD.
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Old 19th October 2008, 04:37 PM
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Default asiarooms

I personally have never had a problem with asiarooms, I have used it at least a dozen times and the hotels i have stayed in, i have been upgraded rooms 3 of the times at no charge. I personally prefer asiarooms over expedia or anyother website. I will continue to use this because i love the website.
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Old 5th November 2008, 05:08 AM
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I used them a few times and never had any problems. On my last visit the tried to charge me for the mini bar that I did not use. Should have checked it when I arrived but little things like that really get you annoyed.
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Old 19th December 2008, 12:32 PM
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Angry Ms Smith

There seems to be more people supporting Asiarooms on this website and that worries me. Whether they are real people or paid to do so is questionable.

I would NOT recommend using this company and I fully support the admin's views here. I have posted my story on other bloggs in the hope to spare other people the nightmare we went through. Here is our story.

My husband and I booked a room with Asia Rooms this year for our trip to Thailand. Upon booking there was a some kind of "disconnection" as we booked online with our credit card. We were asked from the Asiarooms website to retry, which we did. After our holidays we were suprised to read on our CC statement that Asiarooms had booked us twice for the same room. We rang the Bangkok office and was rudely hang up when we queried and tried to explain the mistake. Upon our own investigations we found that the deal was made through a European based travel agent. We called them and they seemed polite but then they asked us through which website we booked and when we told them, the tone changed automatically to "Sorry, we can't help you. Please contact Asiarooms direct." So in the end after spending a lot of money on overseas telephone calls, we finally had enough and contacted our credit card company and asked them to investigate the matter. Funnily enough a week later we got our full refund from the credit card company. It seems that being blacklisted by a prominent credit card company finally made AsiaRooms pay our refund!

That said, I strongly recommend don't use them.

After the experience we googled them and were not surprised to hear from other travellers in regards to their cancellation nightmares.
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