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  #11 (permalink)  
Old 29th December 2008, 07:49 AM
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Exclamation Some industry feedback

I am actually an accommodation provider in Australia, and receive booking requests from AsiaRooms thru my Inbound Tour Operator, a large and legitimate Australian business whom I work with to attract the European traveler. However, the problem with AsiaRooms from my perspective is two-fold:
1. Due to the nature of their business, AsiaRooms will nearly always have to check with the actual accommodation provider first to see whether there is a vacancy. This request has to go via the above mentioned ITO, and therefor could take up to 24 hours. But the way in which their website is set out and the fact that one has to submit credit card details may (falsely) give the impression the booking is made in real time!
2. Despite the fact that AsiaRooms mentions on the booking page that
quote
the status of the reservation you requested is "Credit card verification in process". This reservation is not yet confirmed. We will keep you informed of the status of your reservation request by E-mail, and will E-mail a reservation confirmation voucher to you when we are able to confirm your reservation unquote
the whole layout of that page is confusing since it looks like an official booking ("Secure Hotel Reservation" at the top, "Your Reservation Details" in the middle, "Your Room" and tariff details further down), and is very easily mistaken for a proper confirmation. In the last two days I have had two guests show up with what they thought was a booking confirmation, only to be told that it wasn't and that I had no availability at all.

Tariffs as listed on AsiaRooms are as provided to my ITO, but AsiaRooms makes it appear that they have access to my room inventory (which they don't) and therefor creates a false impression that those rooms are available (which they aren't, especially at the moment since we're booked solid!). Anyone who's desperately looking for accommodation is easily led to believe that he/she has been lucky to find a spot (especially during peak season or special events) and may overlook that "reservation request status" disclaimer!
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  #12 (permalink)  
Old 5th January 2009, 06:20 PM
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Default Asia Rooms

I just talked to the owner of a small resort in Indonesia. His resort is listed on Asia Rooms even though he has no idea how it got there. He just had people coming with a booking from Asia Rooms. The resort had not been informed about this booking, and of course Asia Rooms won't pay them either. They also don't respond to email or, if you're lucky, after one week.
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  #13 (permalink)  
Old 8th January 2009, 09:01 AM
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Angry AsiaRooms not being honest on their business

I have booked my hotel in Thailand through AsiaRooms.com. Previously, there is some unstable situation in Thailand, so I have asked AsiaRoomes whether I can cancel the room. AsiaRoom has replied me they will charge 1 day room fee for cancelling the room even it is 2 weeks before the check-in date. I didn't reply them and they didn't call me to comfirm for my cancellation. Until I have arrived Thailand to check in my room, I been told AsiaRooms has cancel my booking 1 day before I check-in the hotel. It is ridiculous that they cancel my booking without notice me and cancel the room 1 day prior the check-in. Lucky the hotel still have room without ruining my holiday. I will advice don't use the AsiaRooms, which I think they are not being honest to their customer.s
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  #14 (permalink)  
Old 29th January 2009, 11:07 AM
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Thumbs down asiarooms philippe capdeville owner

You can contact the asiarooms owner directly. He's name is philippe capdeville
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  #15 (permalink)  
Old 1st February 2009, 03:00 AM
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Default amazing how people are not paying attention

the australian provider actually wrapped it up nicely - asiarooms is using other companies inventory and pretend that they have all availability. if a hotel says they are not getting paid by them - it's correct, why should asiarooms pay them money when the mediator is the one who actually should pay for it.

in my opinion, tui got themselves an image problem with this company as they are clearly not operating very truthfully and trustworthy, yet i believe their intentions are not to cheat anyone, it's just that their operations is growing so quickly...

just search for hotels, you will see that their are other booking sites that have similar or either better rates with great reviews and ratings.
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  #16 (permalink)  
Old 10th February 2009, 12:11 PM
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Default Mr GHS

I've been using Asiarooms for several years. I only once encountered a problem when I was charged ten thousand pounds on my credit card instead of one hundred for a one night stay in Bangkok. My credit card company rang me to question the expense and the payment got changed. I recieved an e-mailed apology from A.R. the next day. I've recieved several upgrades in the past and have always been pleased with the service. I've just booked another stay with them, I'll post if there's a problem.
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  #17 (permalink)  
Old 11th February 2009, 08:00 AM
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Default Asiarooms Reply

Please note that Philippe Capdeville is no longer the owner of Asiarooms.com. The new owner of Asiarooms is TUI Travel Plc a FTSE 100 company.

Asiarooms.com will happily deal with any of your customer complaints:

Either by
Telephone: +66-38-364-700
Email: clientservices@asiarooms.com
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  #18 (permalink)  
Old 11th February 2009, 08:22 AM
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Exclamation Dear Asia Rooms dot com

Great, if you have reformed, superb. But I have my doubts as the problems (as reflected in this forum thread / messages) have continued after TUI's acquisition of Asia Rooms. So to claim Asia Rooms is better now because TUI own it is, well, mute.
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  #19 (permalink)  
Old 11th February 2009, 11:42 AM
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Default

Quote:
Originally Posted by markadmin View Post
Great, if you have reformed, superb. But I have my doubts as the problems (as reflected in this forum thread / messages) have continued after TUI's acquisition of Asia Rooms. So to claim Asia Rooms is better now because TUI own it is, well, mute.
Thank you Mark and we understand the concerns.

TUI Travel has made changes and we are open to people's issues and are interested in doing what is right for the customer with the hope of building long term relationships.
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  #20 (permalink)  
Old 25th March 2009, 04:28 PM
Jeff
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Default Asiarooms Dodgy?

Shucks... I have just made a booking with asiarooms... although I am not confident I will get the incredibly low rate for the 4* Hotel in Bandung... unlucky me for not being able to receive any confirmations for my past bookings (>3x) but now I understand why... quite a waste of time if you don't have much in your credit card and in a hurry to get a room and there they are blocking the amount in it... it takes a while to uplift the blocked amount... so there...
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