It sounds like Ben & Liz of Worcestershire may be part of a cleaning up operation by Indo Villas. How many posts from how many people now coming to Indo Villas rescue in one day?! One "Nick, Bali Resident" (who now keeps leaving messages but never a contact email) going on about how respectable they are; I wonder who Nick works for?! They actually get queued for moderation (these replies) so forum users do not see them unless I approve them. I get very suspicious when people come here in droves posting once for the first time in defense of some company. I do not know Indo Villas, I suspect they are as bad and unlawful (in one way or another) as most expat / non-Balinese run companies in Bali. The rash of defensive postings gives me cause to believe the original poster has got it right and that they are to be avoided.
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There are two categories of travellers, those that experience a country and those that take their home with them wherever they go.
Be warned, as with any forum, picking a fight with the admin guy is not recommended!