When I was in Phuket last October, I spoke to some Australian tourists who had been staying at the Sea, Sun & Sand Resort and they told me they had money stolen from their safe. Apparently numerous other tourists were robbed also and the police did nothing. If you go to Trip Advisor you will read numerous negative reports about the situation and one of them, from a tourist who was well known to the staff. I'd give it a wide berth.
Michelle