Thread: Agoda Problems
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  #9 (permalink)  
Old 25th May 2012, 06:32 PM
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Default agoda=>bad customer service.

from what i see and experienced, people won't complain until they
experience the real problem. me myself using agoda few times and satisfied with their services, why? because never had a problem with them before but now i will think twice before using agoda again. i made my booking, they charge my cc but end up receiving e-mail "there are some error with your booking, please contact us as soon as possible so that we may provide you with an adequate solution."..
now its been 2 days after i sent them e-mail, and then my 2nd e-mail.
agoda claim that normally they reply in 24hrs but i received non from them.

until i clarify the problem with them, i cant make another booking..hopefully agoda could improve their customer support services..or else more and more ppl will avoid using them..
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