Thread: Agoda Problems
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Old 8th September 2011, 06:01 PM
dinohamster dinohamster is offline
Travelforum Virgin
Join Date: Sep 2011
Posts: 1

I am working mainly in Germany as a sales manager and need to stay min. 3-4 nights a week in german hotels (business-stay) during my travel.
For that reason, I need an invoice incl. tax-rate and tax-percentage or I get in trouble with our bookkeeping.
With 2 hotels(TRYP-hotel + RADISSON INN-hotel) I had a lot of stress,because
they didn't gave me any invoice(answer:"your room is already payed by Agoda
and on their webside you can print the needed invoice(in US-Dollar without any tax-declaration) by yourselve").
These bad experiences and the fact, that you couldn't see via Internet, if there will be a problem with the invoice, are the reasons, why I don't book anymore for business-stay via Agoda.
I even tried, to contact Agoda several times via email and phone, but never received any answer (= not customerfriendly...).
For several other bookings(10-12) I haven't had problems with the invoice
(I could pay with check-in and received my invoice, immediately).
If Agoda is reading this message, maybe they change something in the arrangements with TRYP,RADISSON,etc., so that me and many other business-travellers will have fun while booking via Agoda...
best regards
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