I have had Accor Advantage Plus membership for over 10 years and in this time have not had any major problems. We have stayed in Accor hotels all over Australia and also in Singapore. I have used my free nights on the accommodaion that I wanted at all times but always booked well in advance, this is just common sense. As you get 1 free night per year, on occasion I haven't used this and in past years just a phone call and they extended the time frame to use it as well. The dining advantage is always a bonus, there is a booklet that can be used showing which hotels give the discounts and some charge a surcharge even when using the free night but this is with top class hotels. I have been a member of many other hotel groups and found that this membership gives the most value for money, perhaps the problem is with the expectation rather than reading the conditions of use of the card. I always think that 1 free night in any year no matter when pays for the membership, so how can we complain.