Dear Asiarooms
I am extremely disappointed not only with the service from your Company but also in the treatment that I recieved from your call service agent - Nikki Murphy. As a Company that deals primarily with foriegners visiting Asia you should be understanding to the circumstances that many foriegners are in. I booked through your website and recieved an email with a reference number- Normally when booking through expedia a reference number indicates to me that a room has been reserved. Since I do not have frequent internet access AS I AM A travellor on a tight budget I took this as confirmation to mean that I did indeed have a room reserved for the four nights that I requested. The statement on my Master card by which 211 dollars had been taken off further supported my belief that my accomodations had been taken care of through your company. You can imagine that I was extremely frustrated when I arrived (after a long flight) at the Hotel that I had booked and they were unaware of my reservation. I then contacted your call center in the Phillipines and spoke with a lady who reported that her name was Nikki Murphy (she would not give me an employee number nor would she transfer me to a manager/supervisor as I had requested). She refused to help me find another hotel in the area and stated that I would have to go online and rebook- BUT my money was still being held on my credit card for 5 days for a reservation that was never made. I was wondering what reparation that you will be offering me for my inconvenience and frustration. As a client of yours- I would also suggest that you post availlability on your website ahead of time so that you do not unnecessarily hold your clients money. I am also working for a large ESL Company that runs out of many Asian countries and have notified all my associates not to use your website.
Thank you for your time.
I hope your will endeavor to fix these problems in order to save many foriegn travellors future grief.