There seems to be about a 50/50 for/against asiarooms here - I have used them on many occaisions and only once have I had a problem which was of my own making as when I arrived I decided not to stay in the hotel (I had taken a chance with a very cheap price) Although the hotel was fine it was not up to my usual standards so I checked out without sleeping in the place and hence cancelled my stay which was for 4 nights anyway I could not prise a refund out of them - BUT they did investigate and sent me copies of e mails to the hotel owner etc etc - I took a gamble and lost - apart from that they have been fine - with the other 20/30 bookings - maybe its just down to if you cancel from the sounds of things apart from that they seem to be fine - or I am just very very lucky